This policy applies to all IM Power (Pty) Ltd, hereinafter referred to as “the Company,” employees and contractors. This policy also applies to information assets owned or leased by IMPOWER, or to devices that connect to an IMPOWER network or reside at the IMPOWER office.
Personal information: Includes, but is not limited to: marital status; national origin; age; language; birth place; education; relevant financial history; identifying number (like an employee number, identity number or passport number); e-mail address; physical address (including residential address and/or work address); telephone number; biometric data (eg. fingerprints, signature or voice); race; gender; sex; pregnancy status; ethnic origin; social origin; colour; sexual orientation; physical health; mental health; wellbeing; disability; religion; belief; conscience; culture; medical history; criminal history; employment history; personal views, preferences and opinions; another’s views or opinions about you; full name and initials Process: Refers to how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with personal information. As a general rule we will only process personal information if it is required to deliver or offer a service, provide a product, carry out a transaction or obligation in a contract. Special personal information: Race (eg. when a company submits reports to the Department of Labour where the statistical information must be recorded); ethnic origin; trade union membership; health (eg. information supplied when you apply for an insurance policy); biometric data (eg. to verify your identity); and/or your criminal behaviour and alleged commission of an offense.
If the law requires us to do so, we will ask for your consent before collecting personal information. The third parties from whom we may collect your personal information include, but are not limited to:
We will only process personal information for lawful purposes relating to our business if the following applies:
We may process your special personal information in the following circumstances:
In general, we will only share your personal information if any one or more of the following apply:
Where required, a staff member of IM Power may share your personal information with the following persons. These persons have an obligation to keep your personal information secure and confidential.
Currently IMPOWER operates only within the Republic of South Africa. Once our area of operation expands, we will amend this policy accordingly.
Please refer to our Promotion of Access to Information Act 2 of 2000 Manual (PAIA Manual) for further information on how you can give effect to the rights listed below. You have the right to request access to the personal information we have about you by contacting us. This includes requesting:
We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request. Please note that the law may limit your right to access information. You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorised to keep it. You must inform us of your request in writing. Please refer to our PAIA Manual for further information in this regard. It may take up to 15 (fifteen) business days for the change to reflect on our systems. We may request documents from you to verify the change in personal information. A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your relationship with us. You may object on reasonable grounds to the processing of your personal information. We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing is done according to your consent or the processing is necessary to conclude or perform under a contract with you. You must inform us of any objection in writing. Please refer to our PAIA Manual for further information in this regard. Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 (fifteen) business days for the change to reflect on our systems, during this time we may still process your personal information. You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.
We will take appropriate and reasonable technical and organisational steps to protect your personal information. Our security measures (including physical, technological and procedural safeguards) will be appropriate and reasonable. This includes the following:
We will keep your personal information for as long as:
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.
A cookie is a small piece of data sent from our website to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our website. The cookie will also identify your device, eg. distinguishing whether it is a computer or smart phone. By using our website you agree that cookies may be forwarded from the website to your computer or device. The cookie will enable us to know that you have visited our website before and will identify you. We may also use the cookie to prevent fraud and for analytics